Privacy Policy

Vimazi Australia treats the privacy of its customers and website users very seriously, and we take appropriate security measures to safeguard your privacy. This policy explains how we protect and manage any personal data* you share with us and that we hold about you, including how we collect, process, protect, and share that data.

*Personal data refers to any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, and an email address or other contact information, whether at work or at home.

How we obtain your personal data

Information provided by you

You provide us with personal data when you place an order, submit an online form, or contact us via telephone or email. This may include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Payment details

We use this information to manage and administer your order or purchase activity. We may also retain records of correspondence with us, including emails, postal communication, or telephone conversations.

Providing this personal data is necessary for us to process payments, manage your account, and verify your identity when needed. This means that our legal basis for processing your personal data is to fulfil a contract with you.

Information we obtain from other sources

We only obtain information from third parties if legally permitted. We may use publicly available sources to verify your identity. This information is obtained from reputable third-party companies that comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

How we use your personal data

We use your personal data to manage and administer your account. We comply with Australian data protection laws, including the Privacy Act 1988 (Cth) and, where applicable, the Payment Card Industry Data Security Standards (PCI DSS) when handling payment information.

We implement reasonable security measures to protect your data both in storage and transmission.

Do we use your personal data for marketing purposes?

Yes. If you provide us with your information, we may use it for marketing purposes, including sending:

  • Product catalogues
  • Special offers
  • Newsletters
  • Updates on Vimazi Australia's products and services

You may opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

Information about cookies

A cookie is a small file placed on your computer's hard drive that helps improve your website experience. Cookies allow websites to respond to your preferences and track usage patterns to improve functionality.

We use cookies to:

  • Analyse website traffic
  • Enhance user experience
  • Tailor website content based on visitor interactions

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your settings to decline them. However, this may impact the functionality of our website.

Sharing information

We take your privacy seriously and do not sell or rent your personal data. However, we may share your information in the following circumstances:

Categories of third parties

1. Insurance companies, loss assessors, regulatory authorities, and other fraud prevention agencies for the purposes of fraud prevention and to comply with any legal and regulatory issues and disclosures.
2. Any mailing or printing agents, contractors, and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential.
3. Anyone to whom we may transfer our rights and duties under any agreement we have with you.
4. Any legal or crime prevention agencies and/or to satisfy any regulatory request (including recognized practitioner bodies) if we have a duty to do so or if the law allows us to do so.

Transfer of personal data outside of Australia

We do not transfer your personal data outside Australia. If we do so in the future, we will ensure that the recipient meets privacy protection standards equivalent to those outlined in the Australian Privacy Act 1988 (Cth).

If you require further information regarding such transfers, please contact us at info@vimazi.au.

How long do we keep this information?

We keep information in line with our retention policy. These retention periods are in line with the length of time we need to keep your personal information to manage and administer your account. They also take into account our need to meet any legal, statutory, and regulatory obligations. These reasons can vary from one piece of information to the next. In all cases, our need to use your personal information will be reassessed on a regular basis, and information that is no longer required will be disposed of.

Data subject rights:

Under the Australian Privacy Act 1988 (Cth), you have the following rights:

1. Right to access your personal data

Under the Australian Privacy Act 1988 (Cth) grants you (hereinafter referred to as the "data subject") the right to access particular personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one calendar month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following:

- Sources from which we acquired the information.
- The purposes for processing the information.
- Persons or entities with whom we are sharing the information.

2. Right to rectification:

You, the data subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purposes of the processing, you, the data subject, shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

3. Right to deletion (erasure)

You may request that we delete your personal data, subject to legal and regulatory retention requirements.

4. Right to restrict processing

Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified.
  • The processing is unlawful, and you, the data subject, oppose the erasure of the personal data and instead request the restriction in its use.
  • We no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise, or defense of legal claims.
  • You, the data subject, have objected to the processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.

Notification obligation regarding rectification or erasure of personal data or restriction of processing:

We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you, the data subject, with information about those recipients if you request it.

5. Right to data portability

You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us

6. Right to object

You, the data subject, shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights, and freedoms of you, the data subject, or for the establishment, exercise, or defense of legal claims.

7. Right to withdraw consent

We do not carry out any automated processing, which may lead to an automated decision based on your personal data.

8. Invoking your rights:

If you would like to invoke any of the above data subject rights with us, please contact Vimazi Australia via email at info@vimazi.au.

9. Accuracy of information:

In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes, and you can help us by informing us of these changes when they occur.

Important information

Questions and queries:

If you have any questions or queries that are not addressed by this Privacy Policy, or if you have any concerns about how we may utilize the personal data we hold, please contact Vimazi.run UK via email at info@vimazi.au.

Policy changes:

This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify, or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made, however, we will not significantly change how we use information you have already given to us without your prior agreement.

How to make a complaint

If you have a complaint regarding the use of your personal data or sensitive information, then please contact Vimazi.run UK via email at info@vimazi.au, and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Office of the Australian Information Commissioner (OAIC), you can contact them on 1300 363 992. You also have the right to judicial remedy against a legally binding decision of the OAIC where you consider that your rights under this regulation have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and exercise your right to seek compensation.